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Evidence Guide: MSL936005 - Maintain quality system and continuous improvement processes within work or functional area

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

MSL936005 - Maintain quality system and continuous improvement processes within work or functional area

What evidence can you provide to prove your understanding of each of the following citeria?

Maintain quality framework within work area

  1. Provide information about the workplace quality system to personnel in formats suited to their needs
  2. Select and use communication tools that encourage personnel to participate in improvement processes and to assume responsibility for quality outputs
  3. Allocate responsibilities for quality within work area in accordance with quality system
  4. Implement personnel development practices that support individuals to meet their responsibilities and quality requirements
Provide information about the workplace quality system to personnel in formats suited to their needs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Select and use communication tools that encourage personnel to participate in improvement processes and to assume responsibility for quality outputs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Allocate responsibilities for quality within work area in accordance with quality system

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement personnel development practices that support individuals to meet their responsibilities and quality requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain quality documentation

  1. Identify required quality and improvement documentation and records
  2. Prepare and maintain quality documentation and data records in accordance with workplace quality framework
  3. Maintain document control system for work area
  4. Identify and provide information from the work area that informs the development and revision of quality manuals and work instructions
  5. Maintain and implement inspection and test plans for quality-controlled products
Identify required quality and improvement documentation and records

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare and maintain quality documentation and data records in accordance with workplace quality framework

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain document control system for work area

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and provide information from the work area that informs the development and revision of quality manuals and work instructions

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain and implement inspection and test plans for quality-controlled products

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide training in quality systems and improvement processes

  1. Analyse roles, duties and current competency of relevant personnel
  2. Identify training needs in relation to quality system and continuous improvement processes
  3. Identify opportunities for skills development and/or training programs to meet needs
  4. Initiate and monitor training and skills development programs that respond to identified needs
  5. Maintain accurate training records in accordance with workplace procedures
Analyse roles, duties and current competency of relevant personnel

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify training needs in relation to quality system and continuous improvement processes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify opportunities for skills development and/or training programs to meet needs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Initiate and monitor training and skills development programs that respond to identified needs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain accurate training records in accordance with workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Optimise and report performance quality

  1. Review performance outcomes and identify ways in which planning and operations could be improved
  2. Enhance customer service using quality improvement techniques and processes
  3. Adjust plans and communicate these to personnel involved in their development and implementation
Review performance outcomes and identify ways in which planning and operations could be improved

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Enhance customer service using quality improvement techniques and processes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Adjust plans and communicate these to personnel involved in their development and implementation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate relevant components of quality system

  1. Undertake audits of components of the quality system that relate to the work area in line with quality system requirements
  2. Implement improvements in the quality system in accordance with own level of responsibility and workplace procedures
Undertake audits of components of the quality system that relate to the work area in line with quality system requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement improvements in the quality system in accordance with own level of responsibility and workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Required Skills and Knowledge